Frequently Asked Questions
How long do I retain access to a course?
You retain access for 12 months from the purchase date. During this time, you’ll receive all updates to the course at no extra cost.
Do I need prior experience to start?
No. Our beginner modules start with safety, tool basics, and step-by-step diagnostics. Intermediate and advanced levels build upon those foundations.
Are your methods compliant with plumbing codes?
Courses emphasize code-aligned practices commonly adopted in the US. Still, always verify local requirements before work begins.
Do I receive a certificate?
Yes. Upon successful completion of assessments, you can download a certificate of completion documenting learning hours.
What is your refund policy?
If the course materially differs from its description, contact us within 14 days for a review. Approved refunds are returned to the original payment method.
Do you offer team or enterprise training?
Yes. We provide team seats, onboarding, and reporting. Reach out via our Contact page to discuss scope and pricing.
Can I download checklists and forms?
Yes. Many modules include printable or digital checklists, inspection forms, and service documentation templates.
Are tools or parts included?
No hardware is shipped. We provide sourcing guidance and safety notes for each tool or material mentioned in a course.